Last updated on September 16, 2022 at 12:02 PM

Refunds

Medicines: We regret that we cannot, by law, accept returns of any medication including all flea and tick’s treatments and wormers. If you return a medicine to us, we can only dispose of it for you and we will not be able to refund you as it cannot be resold.

 

However, for all other non-medicines, if you change your mind or simply don’t need it anymore? We are happy to offer a Return for any item within 48 hours after your receipt of for damaged and incorrectly packaged orders. The item must be re-saleable (by this, we mean that it can be sold to another customer in an ‘as new’ state.)

How to return:

Please make sure to put the item in a box as you received it before returning it. We reserve the right to refuse a refund if the item is not in a suitable condition and that is why we are strongly advising that you take a picture of the product before you return it. Infact – all damaged products require a Photo, before returning. Buyer’s remorse is no longer being accepted.

 

 

Returns otherwise are subject to shipping fees, restocking fees and inspection. Altered, Priced and opened items will not be accepted and discarded or donated. Please be sure to inspect your returns. Damages of used items will be covered by the manufacturer’s warranty and can be found in the brand category details.

Refused orders and canceled will incur a 15% restocking fee and shipping fees deducted from all refunds.

 

Be sure to contact us immediately for orders that are needing to be canceled, to prevent us from bringing in your items. You will incur a restocking fee of 15%, Shipping will be refunded for not shipped orders. This is a non-negotiable standard.

 

Something faulty or an error on our part? If an item you have purchased from us is faulty, we are happy to help in either arranging a replacement, or a refund. Please email us including a picture of the item received at sales@noritapets.com

 

Our Return Address:
Our Return Address is always disclosed on the shipping package.