Norita Pets uses USPS, FedEx and UPS. Most items that are below 13oz can ship First class Mail saving you a good amount of money in shipping fees. When we ship orders we use brand new packaging and never send an order with a used box, and the return address is our PO Box.

Yes, our warehouse is based in Fairfield, NJ and all items ship in one box to your home. Our zip code is actually 07004

Yes, our brands are USA based companies and we ship to your home from within the USA. Meaning nothing ships from outside the USA to your home.

No. Our brands are some of the most popular USA based companies that pet parents and shop owners know and trust

Yes. In order to maintain a safe environment for online order processing, your sensitive account information and credit card numbers are not stored online

1. 1. Your dispatch email: We’ll email you when your order is dispatched and include a direct tracking link for your parcel. Please just allow a little time for the parcel to reach the courier depot from our warehouse, as this is where the tracking information begins to update. This should take a maximum of 24 hours.
   2. Your account: Simply log in and select the order you want to view from the “my orders” section of your account to find another direct tracking link for your parcel.

    

   All our couriers have their own websites and care teams, should you wish to contact them directly. They also offer an app, which is compatible with Android and iPhone, which we really recommend to give you greater control of your delivery.

If you have not yet received your dispatch email from us, then your order is being processed in our warehouse. The majority of our orders are dispatched within 24 hours and you can check the status of your order by logging into your account at any time here.

Once your order has left our warehouse, you will receive a dispatch email, which will contain your tracking number and the courier it relates to. This tracking number can also be found in your account under “my orders” section.

All our couriers provide a tracking service from their websites, which are listed below. We strongly advise downloading the free courier apps for the most up to date information. Please be advised that no tracking updates will show while the parcel is on the way to its first stop at the courier depot. The updates will begin within 24 hours, but please do allow a short time for the parcel to enter into the courier network. This should take no longer than 24 hours.

Free courier Apps:

USPS

https://informeddelivery.usps.com/box/pages/intro/start.action

FEDEX
https://www.fedex.com/en-om/shipping/mobile.html

UPS
https://play.google.com/store/apps/details?id=com.ups.mobile.android&hl=en&gl=US

It depends on the courier you would have chosen and the delivery terms. Below we have summarized each courier’s delivery options.

USPS.

FedEx Ground.

They offer delivery to every address in the 48 contiguous U.S. states within 1 to 5 business days based on the distance to the destination (delivery to Alaska and Hawaii in 3 to 7 business days).

UPS.
To calculate the delivery time for any shipment going anywhere served by UPS, go to Calculate Time and Cost, located on the Shipping tab of ups.com. Follow the directions, noting the required fields (required fields are indicated by a star).

However, normally UPS ground shipping takes one to five days to deliver depending on the departing location and delivery destination.

We recommend that you are home during the delivery however if you cannot be at home, your order should be delivered to a safe place.

A safe place is a location where the courier can leave your parcel if you aren’t in. You can indicate this in the checkout process, or the driver might leave the package in a safe place if you aren’t at home to receive delivery if the signature is not required. The delivery driver will only leave your package if they consider the requested location to be safe.

If your package requires a signature, the driver will only leave your package with a neighbor, not at any other designated safe place.

A Safe Place will be:

• Dry (and protected from rain or flooding)
• Secure from public access
• Accessible to our courier

 Examples of a safe place include:

• Shed
• Greenhouse
• Porch with a door
• Garage
• With a designated neighbor
• Mailbox
• Porch
• Garage
• Any area out of potential weather hazards
• Exterior doors and any locations where the package could be placed

Examples of places our courier might find unsafe include:

• Wheelie bin
• Door step
• Gardens, yards & patios
• Over gates or walls

We are sorry if this is the case and will rectify the situation right away. If you ordered many items, please double check that your order has not been split into multiple parcels. If you are sure this is not the case, please contact our customer care team by emailing sales@noritapets.com

Firstly, we apologize that you have been left unsatisfied by one of our couriers. We will do what we can to make this right. If you would like to contact the courier directly, we have listed the websites below:

https://www.UPS.com

http://www.USPS.com

https://www.FEDEX.com

We appreciate all feedback and so welcome you to contact us in regards to any concerns about our courier services and will be on hand to offer assistance.

You can contact our customer care team by emailing sales@noritapets.com

Firstly, we are sorry this has been the case and we will rectify the problem right away. If possible, please photograph the damages and contact our customer care team by emailing sales@noritapets.com

Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have been required that then became separated during processing with our carriers and therefore may arrive separately.

Please wait the full delivery period and then, if the remainder of your order has still not arrived, please contact our customer care team by emailing sales@noritapets.com

We apologize we weren’t able to successfully deliver your mail or package.

You may:

• Schedule a Redelivery, or
• You can pick up your mail item at the Post Office facility indicated on the notice beginning the next business day, if its coming wit USPS. You must present valid photo ID and need to bring in the notice left by the Carrier.

• If this item is unclaimed by the RETURN DATE, then it will be returned to sender.
• Use Postal Locator to find your local office.

All our couriers can be contacted directly by using the below sites. We are of course, more than happy to contact them for you if preferred.

https://www.UPS.com

http://www.USPS.com

https://www.FEDEX.com

If you simply want to update your address for next time, you can do this from “My account” and “My addresses”

You can either edit a current address, delete an address or, add a new one.

If you want to change the delivery address for an order that has already been placed, then it is best to contact us by emailing sales@noritapets.com

If your order is being delivered via USPS, you can also change your delivery address, as shown below.

USPS

If a package qualifies for the USPS Delivery Instructions™ service, you can tell USPS where to leave a package at your address, send it to a different address, or send it to your Post Office.

Click Change Delivery Instructions on the tracking results page to leave your request. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service.

No “Delivery Instructions” Link

There are several reasons a package may not be eligible for Delivery Instructions.

Ineligible packages may have:

• Already left the Post Office for delivery
• A Hold Mail request
• A Forward Mail request
• A military (APO/FPO) or DPO address
• An international sender
• A Delivery Signature request
• A Collect on Delivery (COD) request
• An active USPS Package Intercept® order
• Insurance for $500 or more

We firstly apologize that this is the case. Please contact our customer care team by emailing sales@noritapets.com